Refund policy

Refund and Return Policy

At Preppy, we are committed to providing you with the best possible shopping experience. If you are not completely satisfied with your purchase, we are here to help. 

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 7 Woking days, depending on your card issuer’s policies.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at preppy.export@gmail.com and send your item to: 2,3 Thadhani Wadi, Next to Wasan Toyota Showroom, CST Road, Chembur.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take 7-10 working days . 

5. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

-Gift cards

-Health and personal care items 

 -Items purchased on sale or with a discount code

6. Proof of Purchase 

To complete your return, we require a receipt or proof of purchase.

7. Contact Information

If you have any questions on how to return your item to us, contact us at:

Preppy, Shop no. 2, Ashar Titan, opposite Odeon shopping centre Vallabaug Lane extention, Ghatkopar East, Mumbai 400077

Phone: 9833023580
Email: info@preppyshoe.com

We appreciate your understanding and cooperation. Thank you for shopping with Preppy